New arrivals video not showing?
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westermann100
9/3, 3:51pm
| Post #1
Been showing August 30 for the last few days? /images/_common/forums/emoticons/' }
VSCustomerService
9/3, 5:31pm
| Post #2
Been showing August 30 for the last few days?
Thank you so much for taking the time to contact us via the forums. We will be reaching out to you directly to gather some more information. Please keep an eye out for an email from us shortly. CC
/images/_common/forums/emoticons/' }
Thank you so much for taking the time to contact us via the forums. We will be reaching out to you directly to gather some more information. Please keep an eye out for an email from us shortly. CC
/images/_common/forums/emoticons/' }
westermann100
9/4, 8:44am
| Post #3
Don’t need to be contacted (and no one has contacted me in the intervening period anyway); do need customer service to confirm that new VODs aren’t showing and to then go fix it. Has happened before and feels consistent with the feedback in the forums that the baseline requirements of a functioning website are not being met/images/_common/forums/emoticons/' }
gloababatrana
9/4, 11:54am
| Post #4
Forum Rookie
View: My profile
Don’t need to be contacted (and no one has contacted me in the intervening period anyway); do need customer service to confirm that new VODs aren’t showing and to then go fix it. Has happened before and feels consistent with the feedback in the forums that the baseline requirements of a functioning website are not being met
Why do they bother to write "someone will be contacting you" and then NOT contact the person? When you say you'll contact someone, you contact them. Customer Service 101.
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Why do they bother to write "someone will be contacting you" and then NOT contact the person? When you say you'll contact someone, you contact them. Customer Service 101.
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VSCustomerService
9/4, 5:40pm
| Post #5
Don’t need to be contacted (and no one has contacted me in the intervening period anyway); do need customer service to confirm that new VODs aren’t showing and to then go fix it. Has happened before and feels consistent with the feedback in the forums that the baseline requirements of a functioning website are not being met
Thank you for this update and for advising us. We will send a second email to you today, if not received please contact us via Live Chat or phone so we can work to resolve the issue. Also, a quick update our technical support team is aware of the VOD issue and working to have it resolved asap. Thank you so much for your patience. CC
/images/_common/forums/emoticons/' }
Thank you for this update and for advising us. We will send a second email to you today, if not received please contact us via Live Chat or phone so we can work to resolve the issue. Also, a quick update our technical support team is aware of the VOD issue and working to have it resolved asap. Thank you so much for your patience. CC
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Mario_MathMan
9/5, 2:45pm
| Post #6
Still only showing videos from 30th September/images/_common/forums/emoticons/' }
Mario_MathMan
9/5, 2:45pm
| Post #7
Still only showing videos from 30th September/images/_common/forums/emoticons/' }
westermann100
9/7, 11:39am
| Post #8
Hi, is anyone else also experiencing the same issue of new arrivals VODs still not updating/stuck on 30 August?/images/_common/forums/emoticons/' }
westermann100
9/19, 7:53pm
| Post #9
VODs not updating. Again. When will this be fixed?/images/_common/forums/emoticons/' }
